“With an ever-growing job market, we knew that Central Florida was the perfect place to open our next office. Now with over 300 jobs, the company continues to expand and anticipates a further commitment to Orlando with its new operations facility. The company will build a new, 60,000-square-foot facility that is intended to provide more than 500 new jobs over the next three years.ĬardWorks opened its first Florida location in Lake Mary in the summer of 2017 with the intent of adding 250 jobs over three years. What Should High-Growth Companies Look for in a Community?ĬardWorks Servicing, one of North America’s largest privately-held providers of end-to-end support services for both credit card and installment loan products, is increasing its footprint in Orlando, Florida.How CFOs Should Address Trade Questions - ASAP.Artificial Intelligence: A Game-Changer for Corporate Space.Are Your Employees Ready to Work with Robots?.
Ability to motivate and influence staff to reach both daily and monthly objectives. Adaptable and flexible in responding to deadlines and workflow fluctuations. Advanced skills in research and problem resolution typically obtained via seven or more years banking or other equivalent work experience. Strong oral and written communication skills. Cardworks orlando Pc#
Proficient in PC skills, including Excel, Word, and Outlook. Demonstrate strong oral, written and interpersonal skills. Ability to handle multiple tasks simultaneously and continually meet deadlines. Comprehensive understanding of consumer banking policies, practices, and regulations. Two (2) years of management/supervisory experience preferred. Three (3) years of security/fraud investigations, fraud detection or credit card operations experience required. High School Diploma or equivalent education required. Performs other duties and special projects as requested by Supervisor or manager. Reviews all aspects of suspicious accounts and suspicious activity notifications before they are sent to the clients. Evaluates, and coaches employees in the performance of their duties and follow through when not meeting required expectations, including performing new hire assessments. Ensures recoveries are maximized through effective inventory and chargeback management. Reviews daily, weekly, and monthly reports to ensure all claims are resolved within applicable regulatory time frames. Influences, monitors and/or backs up the team on fraud investigations and other job functions as neede d. Collaborates on investigations with appropriate business partners. Provides statistical reporting for leadership to communicate department productivity and effectiveness. 
Serves as subject matter expert for training, procedure documentation, and process improvement projects. Performs highly complex duties and independent decisions, including identification, investigation, and resolution of high risk or sensitive fraud cases, root cause analysis of fraud losses, and quality assessment, monitoring and reporting. 
Answers and assists associates with questions related to policies and procedures and manages and responds timely to clients’ requests or other business unit requests and inquiries. Sets and enforces operating goals and objectives for staff and implements and follows through with solid plans for achievement including and not limited to productivity and attendance. Manages a team of fraud investigators to coordinate and monitor daily workflow to ensure compliance with departmental policies and procedures as well as resolves escalated situations including customer calls where applicable. This role is responsible for performing daily monitoring of associates’ queues to ensure that timely and reasonable investigations are performed in compliance with regulatory and procedural guidelines. The Team Leader is considered the subject matter expert and responsible for the day-to-day direct supervision of a group of Fraud Investigators in their efforts to investigate and recover on credit card fraud claims.
0 kommentar(er)
